Customer Success manager

  • Stockholm
  • Full-Time

Do you want to join us on our exciting and fast-paced journey?

About Adway

It’s our mission to enable our clients to find, connect with, and convert relevant talent. We do this by combining social media job advertising, automation, advanced machine learning software and human expertise.

We are in an expansion phase establishing new offices in major markets across Europe and VC-backed by Spintop Ventures and Brightly Ventures!

We’ve got big goals, great people and a culture that supports your success. Our team of smart, friendly people collaborate closely and take pride in delivering amazing software and providing extraordinary customer support. We believe in making everyone feel appreciated and creating a culture where we challenge yesterday's ideas!

About the Job

As a Customer Success Manager at Adway you will be part of our CSM team, currently consisting of two people! You will work closely with our clients to understand their needs to drive the most value and impact out of our products. Your main focus will be on building strong relationships and managing existing clients in Adway’s portfolio together with our Key Account Managers.

The position is based at our office at Epicenter, right in the heart of Stockholm. You will be part of our Stockholm team that currently consists of 9 amazing people, including our CEO!

Key responsibilities:

  • Act as the main point of contact for all matters specific to assigned clients.
  • Develop a trusted advisor relationship with key client stakeholders.
  • Consult and train customers to leverage the best of Adway’s products to optimize the customers’ ROI. This includes that you will enhance clients' understanding of digital marketing and social media advertising.
  • Identify and grow opportunities within accounts and collaborate with our sales teams to ensure growth attainment.
  • Work together with our data scientist to analyse and report findings and results to our customers. You will also collect and analyse clients' feedback and present it internally.

Who are we looking for? 

We are looking for someone who easily can understand the customers’ everyday life and has experienced the power of great customer relationships. You have passion for people, are able to use your initiative, and are willing to go the extra mile. You are a problem solver - someone who can turn a tricky situation into a positive outcome. You have the courage to challenge the current way of thinking and test new ideas and theories to drive business results.

  • A few years experience in sales, customer success or account management work, preferably from HR, digital marketing, or the media sector.
  • Driven by developing businesses based on a qualitative, consultative, and solution-oriented approach.
  • The ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations.
  • Strong customer-facing skills, able to proactively manage customer expectations, recognize customer needs and adapt company capabilities to customers’ requirements.
  • Excellent written and verbal communication skills in Swedish and English.

We offer

At Adway we strive to have a caring and inspiring work environment where you are encouraged to be yourself. We believe in a culture that makes everyone feel appreciated, included, and the opportunity to challenge yesterday's ideas! We have got big goals, great people, and a culture that supports your success.

We also offer:

  • An opportunity to be part of a fast-growing ScaleUp company with the freedom to fulfil your ideas and the opportunity to grow within the company.
  • The opportunity to work with a unique product that brings great value to our clients which we are very proud of.
  • Lots of social gatherings, after works and trips abroad.
  • Visits to our offices in Gothenburg, Poland, and London.

Does the role feel right? Then we look forward to your application - you are just a click away!

Working at Adway means:

  • Join an amazing journey: From innovative startup, to a global company.
  • Able to affect your own role and the companies path forward.
  • Quick decision making, where your thoughts and ideas can turn into reality.
  • Work tightly together with your colleagues that deeply understand their area of expertise, and that love to share their knowledge.
  • We have succeeded, without fail, to also have fun since we opened up shop, and that is something we are going to continue doing. We host yearly conferences and have a party committee that makes sure,that everything that is worthy celebrating is rightfully so.